We hope that you will be pleased with your purchase. Should you wish to return an item we will be happy to refund (or exchange) providing we are notified by email, letter or fax within 7 days (starting with the date after delivery) from the date of receipt

Cancellation right:

Under distance selling regulations you have the legal right to cancel your order within 7 working days of receipt of the goods for a full refund (including any applicable delivery charge). 
Outwith of the 7 working days, we will only refund your original delivery charge when product/goods received are not of satisfactory quality, fit for purpose or as described.

We cannot accept returns on any special order items. We endeavour to ensure that this is highlighted in any exluded products description.

Refunds

In the event of a refund we will refund monies paid including the original delivery charge within 30 days. Should any item be returned under distance selling regulations goods must be returned at your own cost.

Items received damaged:
Every care is taken when packaging your order to make sure it arrives in pristine condition. In the unlikely event that your item is received faulty or damaged, please contact us within 7 days of receipt, quoting your order number. We will give you a reference number and organise a replacement for you. In the event that a replacement is unavailable, we shall issue a refund via your original payment method.

Where to send unwanted/faulty items:

M-Direct Ltd (Returns)
Unit 6
Kilda Place (Off Arran Road)
North Muirton Ind Estate
Perth
PH1 3RL

Please make sure when returning an item you include your original order number as well as any reference number you may have been issued.